Bergen by Billy

Legal & Privacy Policy – Bergen by Billy

Effective Date: 22/3/2026

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Welcome to Bergen by Billy (“we,” “us,” “our”). By using our website and services, you agree to the following Terms & Conditions and Privacy Policy. Please read carefully.

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Table of Contents

1. Terms & Conditions

   • 1.1 General Information

   • 1.2 Products & Descriptions

   • 1.3 Orders & Payment

   • 1.4 Shipping & Delivery

   • 1.5 Returns & Refunds

   • 1.6 Warranty & Liability

   • 1.7 Intellectual Property

   • 1.8 Governing Law

2. Privacy Policy

   • 2.1 Information We Collect

   • 2.2 How We Use Your Data

   • 2.3 Legal Basis for Processing

   • 2.4 Sharing Your Data

   • 2.5 Cookies & Tracking

   • 2.6 Your Rights

   • 2.7 Data Retention

   • 2.8 Data Security

   • 2.9 Third-Party Links

   • 2.10 Minors

   • 2.11 Changes to This Policy

   • 2.12 Contact Information

1. Terms & Conditions

1.1 General Information

Bergen by Billy is a small online shop selling souvenirs and gifts inspired by Bergen, Norway. We reserve the right to update these Terms & Conditions at any time. Changes are effective upon posting.

1.2 Products & Descriptions

We aim to display products accurately, but images and descriptions may differ slightly. All products are subject to availability.

1.3 Orders & Payment

By placing an order, you confirm your information is correct. Payment is accepted via the checkout options provided. Prices include applicable taxes unless stated otherwise; shipping costs are added at checkout.

1.4 Shipping & Delivery

We ship worldwide. Delivery times depend on location and carrier. Risk passes to the buyer once the item is handed to the carrier. We are not responsible for carrier delays or customs.

1.5 Returns & Refunds

• Returns are accepted within 14 days of delivery.

• Products must be unused and in original packaging.

• Return shipping is paid by the customer unless the item is faulty.

• Contact us at [Insert Email] to initiate a return.

1.6 Warranty & Liability

Our products are for personal use. Liability is limited to the purchase price. We are not responsible for indirect or consequential damages.

1.7 Intellectual Property

All content on the website is owned by Bergen by Billy or used with permission. Copying or distributing content without consent is prohibited.

1.8 Governing Law

These Terms are governed by Norwegian law. Disputes will be resolved in the courts of Norway unless local consumer protection laws provide otherwise.

2. Privacy Policy

2.1 Information We Collect

We collect:

• Information you provide: Name, email, shipping/billing address.

• Payment information: Processed securely via our providers.

• Automatically collected data: IP address, browser, device info, site usage.

2.2 How We Use Your Data

We use your data to:

• Process orders and deliver products.

• Communicate about orders or inquiries.

• Improve our website and services.

• Send marketing emails (if you opt in).

• Comply with legal obligations.

2.3 Legal Basis for Processing

We process your data under:

• Contractual necessity (order fulfillment)

• Consent (marketing communications)

• Legal obligation (tax/accounting compliance)

• Legitimate interests (service improvement)

2.4 Sharing Your Data

We may share your data with:

• Payment processors (e.g., PayPal, Stripe)

• Shipping carriers

• Service providers for website operation

• Legal authorities if required by law

We do not sell your data.

2.5 Cookies & Tracking

We use cookies for analytics and website functionality. You can manage or disable cookies in your browser.

2.6 Your Rights

EU/EEA residents may:

• Access, correct, delete, or restrict their data.

• Request data portability.

• Withdraw consent for marketing at any time.

Contact us at [Insert Email] to exercise your rights.

2.7 Data Retention

We keep data only as long as necessary to fulfill orders, comply with laws, or resolve disputes. Afterward, data is securely deleted or anonymized.

2.8 Data Security

We take reasonable measures to protect your data from unauthorized access, alteration, or destruction.

2.9 Third-Party Links

We are not responsible for the privacy practices of external websites linked from our site.

2.10 Minors

Our website is intended for users 16+. We do not knowingly collect data from children under 16.

2.11 Changes to This Policy

We may update this Privacy Policy. Changes are effective upon posting. Check this page periodically.

 

2.12 Contact Information

Email: billy@bergenbybilly.com